Privacy Policy
Privacy Policy at CureCell Compounding Pharmacy
This Privacy Policy applies to the CureCell Compounding Pharmacy website, mobile applications, and any other digital platforms operated by CureCell Compounding Pharmacy (“CureCell”, “we”, “our”, or “us”). It explains how we collect, use, store, and protect your personal information when you use our services.
Our Commitment to Privacy
CureCell Compounding Pharmacy is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. We recognize the sensitive nature of the information entrusted to us and implement appropriate safeguards to protect it.
Your Consent
By accessing our website, using our mobile applications, submitting prescriptions, creating an account, placing an order, or using any of our services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.
As part of providing our services, CureCell may communicate with you regarding:
- Prescription and medication orders
- Order confirmations and delivery updates
- Account-related notifications
- Customer service inquiries
- Medication refill reminders
- Important service announcements
- Promotional communications, where permitted by law
You may opt out of promotional communications at any time by following the unsubscribe instructions included in such communications.
You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
Information We Collect
We may collect personal, medical, and technical information including but not limited to:
Personal Information
- Full name
- Date of birth
- Gender
- Emirates ID or identification details (where required)
- Address
- Telephone number
- Email address
- Emergency contact details
Health & Prescription Information
- Medical prescriptions
- Physician information
- Medication history
- Health information necessary for compounding and dispensing medications
- Allergy information
- Treatment requirements and dosage instructions
Transaction Information
- Payment details
- Billing information
- Purchase history
- Delivery information
Technical Information
When you visit our website or use our applications, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Access dates and times
How We Use Your Information
We use your information for the following purposes:
- To compound, prepare, dispense, and deliver medications
- To verify prescriptions and patient identity
- To communicate regarding orders and services
- To maintain accurate patient records
- To comply with healthcare, pharmacy, and regulatory requirements
- To process payments and transactions
- To improve our website, products, and services
- To provide customer support
- To prevent fraud and unauthorized activity
- To conduct quality assurance and patient safety monitoring
Sharing of Information
CureCell does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information only when necessary with:
- Licensed healthcare professionals involved in your care
- Prescribing physicians and healthcare providers
- Regulatory authorities and government agencies where required by law
- Payment processing providers
- Delivery and logistics partners for order fulfillment
- Service providers who assist in operating our business and are bound by confidentiality obligations
Information may also be disclosed when required by law, court order, or regulatory authority.
Confidentiality of Medical and Prescription Information
CureCell treats all prescriptions, medical records, and health-related information as confidential.
Access to such information is restricted to authorized pharmacists, pharmacy technicians, healthcare professionals, and employees who require access to perform their duties.
We maintain strict confidentiality procedures in accordance with applicable healthcare and pharmacy regulations.
Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Secure server environments
- Encryption technologies
- Secure Socket Layer (SSL) protection
- Access controls and authentication procedures
- Employee confidentiality agreements
- Regular security monitoring
While we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
- Enhance user experience
You may choose to disable cookies through your browser settings; however, doing so may affect certain website functions.
Data Retention
We retain personal and health information for as long as necessary to:
- Provide pharmacy services
- Fulfill legal and regulatory obligations
- Maintain patient and prescription records
- Resolve disputes and enforce agreements
Retention periods may vary depending on applicable healthcare and pharmacy regulations.
Your Rights
Subject to applicable laws and regulations, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Update your account details
- Request information about how your data is used
- Withdraw consent where legally permissible
Certain information may be retained where required by healthcare or regulatory obligations.
Third-Party Services
Our website may contain links to third-party websites or services. CureCell is not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
CureCell may update this Privacy Policy from time to time to reflect changes in legal, regulatory, operational, or technological requirements.
Any updates will be posted on our website and become effective upon publication. Continued use of our services following any changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact CureCell Compounding Pharmacy through our official customer support channels.
By using CureCell services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.